WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
- Anyone who is mean and disrespect to our staffs..
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Client arrives 10-15 minutes late for your appointments.
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Anyone with a nail condition that we suspect may be contagious.
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Anyone with open or infected wounds in the treatment area.
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Diabetes clients: please inform our technician so we can provide our services with proper care. NO CUTTING SERVICES ARE ALLOWED.
RETURN POLICY:
- All products and services are NON-REFUNDABLE.
- Gift cards are NON-REFUNDABLE and NOT TRANSFERABLE.
CHILD SAFETY POLICY:
- In the event you must bring your children into the salon, please provide proper supervision for them in the form of an additional caretaker. We are greatly appreciating your compliance with our child safety policy.
GUARANTEED SERVICES:
- We always want you to be 100% satisfied with your services. If your nails are broken, chipped or lifted after 3 days from the date of your service, we may schedule your corrective services free of charge. Any issues reported longer than 3 days from the original service date will be considered as a repair with additional cost. This guarantee applies only to clients who use our services and not from another salon.
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We will not offer any refund or credit note because you have simply changed your mind.
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As soon as you walk out the salon, that means you have accepted and are happy with the services provided to your nails.
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We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused. For example, due to your own lack of care for your nails, or the finish to your nails, they are damaged. (in that case, they are broken, chipped or start to lift)
- Any nail lengths, shapes and color of your choices you make will be shown to you first on 1-2 nails before we move on to the whole hand. Unfortunately, once your service is complete, we cannot go back to change your original choice or extra charges will be applied.
PUNCTUALITY:
- Please contact the salon as soon as possible if it appears that you are going to be late to the appointment. If you are expecting to be more than 10 minutes late, we cannot guarantee completion of the services booked, but as always, we’ll make efforts to do so
APPOINTMENS/WALK-IN:
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We welcome walk-in clients, but if availability is limited, you may have a waiting period or to schedule an appointment. Appointments are made to provide convenience to your busy schedule. However, frequent “NO SHOW/NO CALL “might force us to no longer honor your appointment requests. Running late or unable to keep your appointment, we will do anything to accommodate you, please let us know to reschedule.
JEWELRY & PERSONAL ITEMS:
- We are not responsible for any lost, damaged or stolen personal items including clothing, jewelry, phone and other accessories in our salon.
GROUP PARTY DEPOSIT REQUIREMENTS:
- $100 deposit required for a group of 4 people or more
- We reserve the right to refuse the service if your party is 10 minutes late or more.
- Please allow us 24-hour notice if for any reason you are canceling, rescheduling or changing the number of your group.
- All deposits are NON-REFUNDABLE and it will be count toward to your bill at the end of the service
PAYMENTS:
- We accept cash and all cards, EXCEPT AMEX & APPLE PAY.
- Gift cards are available to purchase in store and online at www.metronailsterling.com
- Gratitudes are only accepted in CASH.
Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights Act 2015. We apologize for any inconvenience and thank you so much for your supports.
